How Would You Like To Be Treated By A Customer Service Representative?

Why are you interested in working as a customer service representative?

People need and enjoy interaction with others, and being in a communication rich role such as customer service means you get to interact with others on a daily basis – making this a very rewarding career for those who enjoy talking to, helping and providing a service to others..

What qualities should a customer service representative have?

16 key customer service skillsPatience. Patience is crucial for customer service professionals. … Attentiveness. … Ability to communicate clearly. … Knowledge of the product. … Ability to use positive language. … Acting skills. … Time management skills. … Ability to read customers.More items…

What are the 4 main customer needs?

There are four main customer needs that an entrepreneur or small business must consider. These are price, quality, choice and convenience.

What makes customer happy?

A truly happy customer is one who will be loyal to you and your business for a long time to come. Plus, customer loyalty and happiness have a tendency to spread. When people find businesses they trust, they want to tell their friends about it too. (Could be out of generosity or pride, but hey, who’s keeping score?)

How do you handle angry customers?

How to Deal with Angry CustomersRemain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you’ll take to solve the problem.Set a time to follow-up with them, if needed.Be sincere.Highlight the case’s priority.

Why should we hire you customer service Sample answer?

“You should hire me for this position because of my proven ability to maintain strong interpersonal relationships with several clients. I am passionate about providing care to those in need in my community, which keeps me motivated and excited about doing my best work.

Why should we hire you for customer service position answer?

“I have the right combination of skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability as shown by my introduction of a more efficient work flow system at ABC Company.” “My commitment to excellent work standards will add value to the team.”

What is your idea about customer service representative?

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Why should we hire you call center answer?

You should hire me because I’m a born problem-solver – I love the intellectual challenge of figuring out how to fix issues. Part of this is being able to calmly communicate with clients to gather information about problems.

What are 3 important things every customer wants?

6 Things Every Customer WantsPreparation. Customers want you to do your homework before talking with them. … Simplicity. Customers, like everyone else, must cope with the complexities of business. … Creativity. Customers already have ideas on how to solve their problems and create their opportunities. … Loyalty. … Accessibility. … Accountability.

How do you provide excellent customer service?

10 ways to deliver great customer serviceKnow your product. … Maintain a positive attitude. … Creatively problem-solve. … Respond quickly. … Personalize your service. … Help customers help themselves. … Focus support on the customer. … Actively listen.More items…

How would you like to be treated as a customer?

Treat Them Well: 5 Keys to Lasting Customer ServiceUse the right term. First, I don’t call people clients, or even customers. … Anticipate needs. … Give respect. … Treat everyone like a VIP. … Show immediate action and solutions, not blame.

How do you satisfy customers?

7 Brilliant Tips To Satisfy Your Customers#1 Delivery. Offer a delivery service for your products and ensure it is always on time. … #2 Thank You. Thank your customers at the end of every transaction. … #3 Feedback. Having completed the sale, call your customer and ask if they’re satisfied. … #4 News & Special Offers. … #5 Gifts. … #6 Greeting Cards. … #7 Telepathy.

What qualities make a good representative?

Here’s where you should focus your efforts:Problem-Solving Skills. The number one skill you need to excel in customer service is problem-solving. … Clear Communication. … Friendly Attitude. … Empathy. … Business Acumen. … Product/Service Knowledge. … Strong Time Management.

What is excellent customer service?

1. Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way.